Frequently Asked Questions
Get all the details on shipping, returns, and how we craft our apparel.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 10-14 business days depending on customs processing.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
What materials do you use in your clothing?
Rough Trade is committed to quality. Most of our collection is crafted from 100% organic cotton, heavy-duty denim, and recycled polyester blends designed for durability and comfort.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, 'Rough Trade' fit.